• Natural fiber rugs are inherently absorbent and should not be placed in damp environments or where spills are likely to occur.
  • Vacuum regularly. This will remove the fine dirt particles that can lodge between the fibers and cause additional wear. For best results, use a vacuum with strong suction and brush attachment. A beater bar is not recommended. If you have a beater bar, please set it on the highest vertical setting.
  • Remove spills as soon as they are discovered. A liquid spill will act as a magnet to any dirt particles that are in the rug, causing the dirt to rise to the surface.
  • Professionally clean as needed. Never steam clean or wet-shampoo a natural fiber floor covering which can cause shrinkage, discoloration, and/or staining.
  • Pro Tip: Use a coarse doormat or walk off mat at your front door. This will provide a great deal of protection for your new rug. The goal is to remove as much of the outside dirt as possible from the shoes of those entering your home.
  • Short natural fibers from sisal, jute and seagrass may “sprout” during general handling and normal wear and tear. This is a normal part of some irregularities found in natural woven rugs. Clip sprouts off with a scissor and do not pull. There is no harm in clipping the sprouted fiber because there are two backing layers on the material that will not hurt the integrity of the weave

Spills and spots need immediate attention. A liquid spill, even if it's only water, will act as a magnet to any dirt particles that are in the rug.

  • Remove spills at first notice. Immediately blot (DO NOT RUB) spills with white paper towels or a clean absorbent cloth. Scoop up solids using a spoon, working from the outside of the spill towards the center.
  • Pretest any spot-removal treatment in an inconspicuous area.
  • Apply the cleaning agent listed on the Spot Removal Chart to an absorbent towel and begin to blot up the spill with a blotting motion, working inward from the edge of the spot to prevent excess spreading. Flip cloth to prevent reapplying soil.
  • Do NOT saturate or overuse water.
  • Wait a few minutes for the cleaning agent to work on the spot. Once the cleaning agent has removed the spot, blot excessive moisture by applying pressure with paper towels or a dry absorbent cloth. Refer to the Spot Removal Chart below for further guidelines.

Solvent: HOST Spot Remover, or any other commercial dry cleaning solvent
Detergent: 1 teaspoon laundry detergent (without bleach) & 1 cup lukewarm water
Vinegar: 1/4 cup white vinegar & 1/4 cup water
Ammonia: 1 teaspoon clear household ammonia and 1/2 cup water 





A
Use HOST, Capture or other commercial grade dry cleaner for carpets
F

Detergent, blot, ammonia, blot, water, blot, solvent, blot

B
Solvent, blot, detergent, blot, water, blot
G
Freeze with ice cube, shatter with blunt object, vacuum, solvent, blot (for wax, place paper over wax, iron with 
warm - not hot - iron to absorb)
C
Detergent, blot, ammonia, blot, detergent, blot, water, blot
H
Blot as much as possible, cool water, blot, mild detergent, blot
D
Detergent, blot, vinegar, blot, detergent, blot, water, blot
I
Acetone polish remover, blot, repeat
E
Detergent, blot, ammonia, blot, vinegar, blot,  detergent, blot, water, blot
J
Mild detergent solution, blot, methylated mineral spirits or turpentine, blot


 


NATURAL FIBER SPOT CLEANING CHART





Type of Spill
Remedy
Type of Spill
Remedy




Beer or Liquor
A or D
Ketchup
A or C
Blood
A or D
Lipstick
A or B
Butter
A or D
Mascara
A or B
Candy
A or E
Mayonnaise
A or C
Coffee
A or E
Milk
A and E
Chocolate
A or D
Nail Polish
I and A
Crayon
B and A
Oil (cooking)
A or B
Egg
A or C
Oil (furniture)
A or B
Feces
A or C
Paint (latex)
A or F
Food Coloring
C and A
Paint (oil base)
A or B
Fruit Juice
A or E
Rust
A
Furniture Polish
A or C
Shoe Polish
A or B
Glue (model)
I
Soft Drinks
A or E
Gravy
A or E
Tar
A and B
Gum
A or G
Tea
A or D
Hair Spray
A or B
Urine
A or E
Hand Lotion
A or B
Vomit
A or B
Ice Cream
A or E
Wax
G
Ink
A or B
Watercolors
A or f


Wine
A or E


For routine maintenance of our woven fabric bindings (cotton, linen, jute, etc.), simply vacuum the edge finish as you do the rug. If excessive soiling or spills occur on the binding, a dry extraction cleaning system such as HOST Dry Carpet Cleaning Kit will be very effective (HOST is widely available online). Alternatively, you may use a mild, neutral cleaning solution on spots and small soiled areas, but be sure to test an inconspicuous area first to ensure that the cleaner will not affect the fabric colors. Once you've tested an area, follow these steps:

  • Blend just a couple of drops of liquid dish washing detergent with a quart of warm water and add it to a spray bottle.
  • Lightly mist a small amount of solution on the spot; do not saturate the area.
  • Blot with a clean cloth.
  • Do not allow the area to stay wet for more than a few hours.
  • If it is not drying by itself, apply heat with a hair dryer.
  • To maintain leather bindings, simply wipe the surface with a damp cloth or sponge.

Exposure to the elements and changes in humidity levels can potentially create an environment for the growth of mold or mildew. Do not place your natural fiber rug anywhere that is damp or where spills are likely to occur. Seagrass is especially susceptible to mold and mildew growth. Mold and mildew spots may not respond to the cleaning procedures that work with other types of soil, but we strongly recommend that you try the HOST Dry Carpet Cleaning Kit (widely available online).

  • If that does not work, or if the mold is on a seagrass rug, thoroughly mix one part liquid chlorine bleach with six parts water in a spray bottle.
  • Test the mixture by spraying a little in a corner of the rug (not on the binding).
  • If bleaching occurs, dilute the solution and re-test until it is safe to use.
  • Mist the solution lightly on the moldy area, using a soft brush to work it down into the weave to reach all the mold growth.
  • After five or ten minutes rub the area with a clean, dry cloth. Repeat if necessary.
  • When you are finished, be certain that the rug dries thoroughly within five or six hours, using a hair dryer on the damp spot if required.

If mold or mildew persists, your setting is probably too humid for the use of your rug. The rug may be permanently damaged; we recommend prompt removal and replacement with another material.