Scope

This limited warranty applies to carpet products only.

Warranty period

Most of the products sold by Sisalcarpet.com LLC (Sisalcarpet) are not manufactured by Sisalcarpet; however, Sisalcarpet warrants its carpet products for 12 months against manufacturing defects. The limited warranty is valid from the date of delivery. The original purchase receipt and Bill of Lading are required as proof of purchase and delivery.

Sisalcarpet’s limited warranty is valid only for the period of time the carpet product is owned by the original purchaser of the product. The original purchase, for the purposes of this limited warranty, is the first purchase of the carpet product from Sisalcarpet. The limited warranty is not transferable.

Certain manufacturers carry longer warranty periods. They vary from 1 to 15 years and are indicated under the specification tab on the Website. In cases where Sisalcarpet’s limited warranty has expired but the respective manufacturer’s warranty is still valid, Sisalcarpet agrees to assign to the Customer any assignable manufacturer’s warranty. In addition, Sisalcarpet will assist the Customer and use reasonable efforts to expedite manufacturing-related claims in accord with the manufacturer’s warranty, provided Sisalcarpet will not be obligated to pay any out of pocket costs associated with such assistance. 

Conditions for the limited warranty

To make a claim under Sisalcarpet’s limited warranty, the Customer must report in writing the manufacturing defect and provide pictures of such defect to Sisalcarpet’s Customer Service within 48 hours of discovery. Claims that are submitted later may not be taken into consideration.

Sisalcarpet will examine the manufacturing defect claim and decide if it is covered under this limited warranty. If covered, Sisalcarpet will then, at its discretion, either repair the defective carpet product or replace it with the same or a comparable carpet product.

Exclusions

All textile fabrics and natural fiber materials have some degree of variability. It is normal for Sisalcarpet’s material to have dye, textural or structural variations from samples and from dye lot to dye lot. Such variations are not a basis for a manufacturing defect claim.

Sisalcarpet’s carpet products are not warranted against staining and wear. Sisalcarpet does not warrant for problems relating to freight mishandling, improper installation or cleaning, and it does not include labor for replacement. Sisalcarpet’s limited warranty does not apply to mishaps resulting from daily wear and tear; in particular, it does not cover natural changes to textile fabrics, such as expansion, shrinkage or changes to color. Further, Sisalcarpet’s limited warranty does not apply to cuts or scratches, pet damage or any other contributing factors that would alter or damage the carpet.

Sisalcarpet’s limited warranty does not cover consequential or incidental damages. The Customer assumes all risk whatsoever as the result of the use of products purchased, whether used alone or in combination with other products or substances.

Further, the implied warranties of merchantability and fitness for a purpose are excluded from these Terms of Sale.

Exception

Some states or other jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to certain Customers. Some Customers may also have other rights that vary from state to state and jurisdiction to jurisdiction. It is the Customer’s responsibility to know and understand those rights.