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frequently asked questions

Frequently Asked Questions

Start by using the menu at the top to find rug materials you like or use the search bar to find brands and collections you like. If you don't know what you're looking for, you might be able to gather some inspiration from our blog.

After you're done browsing our curated items and have all the items you'd like in your cart, click the shopping cart icon located in the top right corner of our website. Proceed by clicking "checkout" to review your order one more time. We'll need some basic contact information as well as a billing and shipping address. We recommend creating an account with us to speed up the process for subsequent orders. 

If you prefer to place an order directly with us, feel free to contact customer service. You can email, call or fax an order.

Sample swatches of weaves and bindings are available and can be ordered directly from our website or by contacting customer service. Most of our carpet samples measure 5 ½“ x 5 ½”, but some vary in size. 

If you have an approved trade account, we offer an annual credit of $30 for swatches. Please contact trade@sisalcarpet.com to request samples or learn more about our trade program here.

Web orders require payment by Credit Card (Visa, MasterCard, American Express or Discover) or Apple Pay. For offline orders, you can choose to pay with a Credit Card, Apple Pay, Check, ACH, or Wire Transfer.

Your credit card will be charged for the cost of each item as soon as your order is placed in our system. Orders with an extended lead time may qualify for special payment conditions on a case-by-case basis.

By submitting your business ID number and reseller’s certificate, you can opt for tax exempt.

Unless otherwise agreed, all items are shipped via standard shipping, which generally takes 5-15 business days.

In some cases, standard shipping is offered for free. Standard shipping covers curbside delivery within the continental U.S. 

Deliveries to rural and remote areas (including Alaska, Hawaii, etc.), enhanced delivery service, and expedited shipping are available for most products for an additional charge. Our experienced sales team will quote you the most cost-efficient rate for deliveries worldwide, including enhanced delivery and consolidated shipping options. Please view Shipping & Delivery or contact us for a shipping quote.

Most of our products are customized and therefore the options for return are limited. For details, please view our Return Policy.

View our warranty here.

Yes. Subscribe to our newsletter to receive news about our sales, as well as new products and other announcements. Enter your email address in the footer at the bottom of this page or head over to our customer service page for more contact information.

Yes. We offer a competitive tiered discount program. Apply here for same-day approval to activate your account. You will receive an email confirmation detailing your benefits and approved discount tier. When you’re ready to make your online order, sign into your account and your discount will be applied automatically to your cart during the checkout process. If you prefer to place your order over the phone, please call us at 887-75-SISAL.

Each flooring weave comes with specific care information. You may also order cleaners and accessories from us to protect your flooring investment.